Votives Round Pillars Square Pillars Oval Pillars Heart Pillars Star Pillars 2 & 3 wick Pillars Other Pillar Shapes Floating Candles Hurricane Candles Scented Tealights Gel Candles Fake Food Candles Wax Melts Click here for a full scent list and shop by fragrance. Aromatherapy Candles "Just Say It..." Monochromatics Floral Fabulous Fruit-Tastic Designer Ovals Wicca & Pagan Wedding Favours Chocoholic Candles Personalised Items Gift Sets under £5.00 Gift Sets over £5.00 Novelty Candles Adult Candles Candle Holders Oil Burners Incense Sticks Bath & Body Garden Candles Odds & Sods :-) January Sales Valentines Day Mothers Day Fathers Day Summer & Garden Autumn Christmas Wholesale Corporate FAQ & Delivery Candle Parties Contact Us About Us Candle Care Tips Printable Catalogue Join our monthly e-zine for special offers and discounts.

How long will my order take? Every single candle is handmade to order from scratch ~ but we still have a very fast turnaround and do our very best to get your goodies to you as quickly as possible and the majority of orders are delivered to the door within 7 days ~ in most cases sooner! Please bear in mind that this is not guaranteed as everything is made freshly to order for each customer. Large orders may take slightly longer, and please allow additional time in the run up to Christmas as this is our busiest time of year! If you have a deadline, PLEASE let us know when placing your order, or telephone first to let us know. What is your delivery charge for the UK? We have a standard £5.95 delivery charge for delivery via our courier to a UK address. This is a flat rate even on heavy and bulky orders!!! Orders to be sent to British off-shore islands and Ireland will be sent via Royal Mail Standard Parcels service. What delivery service do you use? We use Parcelforce as they offer a relatively inexpensive trackable service that allows us to provide you with a tracking number after dispatch Please contact us with any specific delivery requirements so we can make sure your goodies get to you safely! If you would prefer us to use the Royal Mail postal service this can be arranged however, we cannot accept responsibility for items lost in the post using Royal Mail! What happens if I am not at home when the parcel is delivered? Please ensure that the delivery address you have given is one where there is usually somebody home to accept the package. If the driver is unable to deliver on the first attempt, he should leave a card for you to telephone and make arrangements for a convenient time/date or you can collect the package directly from your local Parcelforce depot. If you would like the package delivered to a different address (for example if you work full time and would like delivery to your place of work) then please contact me by phone or email as soon as possible after placing your order so we can amend the delivery address before the package is sent out. What payment methods do you accept? Payment can be made by cheque, money order or postal order in UK pounds sterling, or by the following major credit/debit cards:- Visa, MasterCard, Visa Delta, Switch & Solo. We can also accept payment via PayPal with previous agreement. To our overseas customers - Please note we are not able to accept money orders or cheques in any other currency than UK pounds sterling due to high bank charges to convert to our currency. We can accept cash in your currency at the current exchange rate, but be aware this is sent at your own risk. Can I order over the telephone? Absolutely! Please call and speak to Dee on 01903 751828 with your order and payment details. If nobody is available to take your call, you can leave a message on the answering machine and we will call you back. Credit card information given over the telephone is destroyed after the order has been inputted through the secure system. Do you ship overseas? Sorry we do not ship outside of the UK. Is your website secure? Yes! Ordering through our shopping cart is very secure!! You will see the padlock on the bottom right hand corner of your screen (browser depending!) when you reach the page to input your card details to assure you that you are on a secure website. Your credit card details are processed securely by WorldPay immediately, so we do not ever have access to your card info! What is your returns policy? If you are unhappy with your order, you may return it within 7 days for a refund (not including postage). Return postage is the responsibility of the customer and returns can only be accepted with prior authorisation. All returned items must be sent insured with proof of posting. All returned candles must be unlit and undamaged. In circumstances where we are not at fault for a return, i.e. you changed your mind about the order then we may still give authorisation for the return, however delivery charges cannot be refunded and returns in this instance will be subject to a 20% restocking fee less postage. As above, all returns must be unlit and undamaged. Customised orders may not be returned or exchanged. This does not affect your statutory rights. What happens if an item is damaged? We go to great lengths to ensure that everything is very well packaged when it leaves our premises and I employ a team of dedicated packing staff who take great care shipping your goodies to you! Boxes are always labelled as fragile where appropriate, but unfortunately we cannot be held responsible for damage that occurs in transit. We take pride in offering a first class customer service and will happily replace damaged items free of charge but the damaged item must be received back first in order to make a claim from the delivery company, and return postage is the responsibility of the customer. What if I want to cancel my order? Simply let us know by email or telephone within 48 hours of placing your order and you will be refunded in full. After 48 hours your order will have already been started and cancellation will be subject to a 20% restocking fee. What if I have a complaint? DeeLights is committed to providing not only the highest quality hand poured candles, but also the very best in customer service!! If you are unhappy with either the candles or the service you have received from DeeLights, please contact me by emailing dee@deelights.com or telephone 01903 751828 within 7 days of receiving your order. Your queries will be acknowledged usually the same day - if not the next business day and if it is not possible to resolve your query immediately, you will be informed of the timescale anticipated to solve the problem. As a small business, quality of customer service is our absolute top priority and all queries will be answered efficiently. You will be kept fully informed of the progess of your query via email and telephone. How do discounts, or other specials and offers work? We like to keep things nice and simple (for us and for you!) so sales and special offers are automatically set up in the shopping cart, so the discounts will be automatically reflected. The price you see is the price you pay!! Privacy Policy DeeLights is 100% committed to protecting your privacy. The information collected about you when you purchase through the shopping cart is used to process your order and nothing else. DeeLights does not sell, trade, or rent your personal information to others. If you have any questions that are not answered here, please feel free to get in touch by phone, or email and I will do my very best to help you! Please call (Dee) on 01903 751828 (answering machine out of hours) or email dee@deelights.com