|
|
|
 Votive Candles Wax Potpourri Melts Designer "type" Candles Floating Candles Floral Candles Fruity Candles Food & Drink Candles Gifts from under £5.00 Multi wick Candles Pillar Candles Spell / Pagan Candles Tealight Candles Candle Holders Oil Burners Incense Sticks SALE ITEMS (to clear) Customise My Candles! Weddings @ DeeLights!  Full Fragrance List  Valentines Day Mothers Day Candles Fathers Day Candles Sabbat Candles Spring & Easter Candles Summer Candles Autumn Candles Christmas Candles 
WholesaleFAQ & Delivery Contact Us About Us Media Candle Care Tips 
|
FAQ & Delivery information ...We're aware that sometimes your items may go missing via Royal Mail, which we have no control over. Royal Mail wait 14 WORKING days to declare a package lost, but we will send you a replacement if you haven't received it after only 10 WORKING DAYS to make sure you go through minimum inconvenience and to make double sure you always get your candles from us!! We get proof of postage on ALL packages so you need not worry about insurance - you're covered!What is your delivery charge for the UK? Orders under £10 are charged £3.50 for postage and packaging. Orders £10 and over are charged £5.95. The shopping cart will still show £5.95 regardless of the value of your order, however we will manually deduct this when your card is charged. How long will my order take? All of our candles are hand poured from scratch and we endeavour to have all orders dispatched and delivered to your door within 7 days ~ in most cases sooner! Please bear in mind that this is not guaranteed as everything is made freshly to order for each customer. Large orders may take slightly longer, and please allow additional time during busy periods! If you have a deadline, PLEASE let us know when placing your order - we will always do our very best to accomodate special reaquests! What payment methods do you accept? We accept all major debit/credit cards including Visa, MasterCard, Visa Delta, Switch & Solo. We can also accept cheques (to clear) or payment via Bank Transfer. Can I order over the telephone? Absolutely! Please click here for our contact details. Do you ship overseas? Our shopping cart is set to only calculate UK postage, however we will happily ship our beautiful candles all over the world! International shipping charges are based upon weight and this can only be calculated at the time of dispatch. Is your website secure? Yes! Ordering through our shopping cart is very secure!! You will see the padlock on the bottom right hand corner of your screen (browser depending!) when you reach the page to input your card details to assure you that you are on a secure website. Your credit card details are encrypted by our shopping cart and stored securely until we process your card manually via NetBanx at the time of dispatch. What is your returns policy? If you are unhappy with your order, you may return it within 7 days for a refund (not including postage). Return postage is the responsibility of the customer and returns can only be accepted with prior authorisation. All returned items must be sent insured with proof of posting. All returned candles must be unlit and undamaged. In circumstances where we are not at fault for a return, i.e. you changed your mind about the order then we may still give authorisation for the return, however delivery charges cannot be refunded and returns in this instance will be subject to a 20% restocking fee less postage. As above, all returns must be unlit and undamaged. Customised orders may not be returned or exchanged. This does not affect your statutory rights. What happens if an item is damaged? We go to great lengths to ensure that everything is very well packaged when it leaves our premises and we take great care shipping your goodies to you! Boxes are always labelled as fragile where appropriate, but unfortunately we cannot be held responsible for damage that occurs in transit. We take pride in offering a first class customer service and will happily replace damaged items free of charge but the damaged item must be received back first in order to make a claim from the post office, and return postage is the responsibility of the customer. What if I want to cancel my order? Simply let us know by email or telephone within 48 hours of placing your order and you will be refunded in full. After 48 hours your order will have already been started and cancellation may be subject to a 20% restocking fee. What if I have a complaint? DeeLights is committed to providing not only the highest quality hand poured candles, but also the very best in customer service!! If you are unhappy with either the candles or the service you have received from DeeLights, please get in touch within 7 days of receiving your order. Your queries will be acknowledged usually the same day - if not the next business day and if it is not possible to resolve your query immediately, you will be informed of the timescale anticipated to solve the problem. As a small business, quality of customer service is our absolute top priority and all queries will be answered efficiently. You will be kept fully informed of the progess of your query via email or telephone. How do discounts, or other specials and offers work? We like to keep things nice and simple (for us and for you!) so sales and special offers are automatically set up in the shopping cart, so the discounts will be automatically reflected. The price you see is the price you pay!! Privacy Policy DeeLights is 100% committed to protecting your privacy. The information collected about you when you purchase through the shopping cart is used to process your order and nothing else. DeeLights does not sell, trade, or rent your personal information to others. If you have any questions that are not answered here, please get in touch. |